✔ Standard UK Delivery – FREE COURIER (Up to 4 working days)

✔ Express UK Delivery – £6.99 ( 48 Hour if ordered on a working day Monday-Thursday - before 1 PM). We do not have a collection on Fridays. 

✔ ALL Courier Services – Tracked & insured for peace of mind

Please note that all international orders may be subject to import duties, taxes, and customs clearance fees upon arrival in the destination country. These charges are not included in the price of your order or the shipping costs and are the responsibility of the customer.

Each country has its own set of rules and import tax rates, which vary depending on local regulations and the value or type of goods being imported. These charges are beyond our control and cannot be predicted in advance.

We strongly advise customers to check with their local customs office for detailed information about applicable import duties before placing an order.

If you refuse to pay these duties and the item is returned to us, any shipping and return fees will be deducted from your refund.

3 YEAR GUARANTEE

We offer a 3 year standard guarantee that covers any natural defects such as, splitting, cracking, warping of the woods used in our entire range

We are proud of the quality of our products. We also want you to have the best value for your investment in our luxury products. This is why we offer all of them an exceptional 3 year warranty and Lifetime Warranty ( limited editions)  from the date of purchase.  

The warranty covers the following:

• Hairline cracks
• Moving of the weights inside the pieces
• Warping of the chess boards
• Adhesive problems
• Any damage caused to the product during shipping if it is reported immediately upon receipt

The warranty does not cover:

• Products being broken by accident or by purpose, including but not limited to dropping them
• Products getting scratches or other wear caused by excessive using or misuse
• Discoloration caused by exposure to sunlight
• Products that have been modified after purchase
• Losing a product
• Products getting harmed because of wrong methods of cleaning, polishing etc. 
• Warping or any other harm to the products caused by exceptional or extreme storage conditions (temperatures or exceptionally humid / dry conditions)

In order for the warranty to apply, the products must have be stored properly. The chess pieces and chess boards have to be kept away from the sunlight (including sunlight through a window), in normal and stable room temperature and humidity.