Our Refund Policy

At The Official Staunton Chess Company, we stand by the quality of our products and strive to ensure complete customer satisfaction. If you are not happy with your purchase, we offer a **hassle-free returns and refund policy**, in compliance with the **UK Distance Selling Regulations**.

UK Distance Selling Compliance

✔ Customers must **notify us of their intent to return** within **14 days** of receiving the order.
✔ Once notified, customers have an additional **14 days** to return the item.
✔ Refunds will be processed **within 5-7 business days** after we receive and inspect the returned product.
✔ Original shipping costs **are non-refundable** unless the item is faulty or incorrect.

Eligibility for Returns

✔ Items must be **unused, in original packaging, and in resalable condition**.
✔ Custom-made or personalized items are **not eligible for return** unless faulty.
✔ Customers are responsible for **return shipping costs**, except for defective or incorrect items.

How to Request a Refund

✔ **Step 1:** Contact our support team at sales@officialstaunton.com with your order number and reason for return.
✔ **Step 2:** Once approved, securely package the item and send it to our return address.
✔ **Step 3:** Once received and inspected, we will process your refund within **5-7 business days**.

Return Address

All returns must be sent to the following address:

The Official Staunton Chess Company
Unit 3 Garners Lane
Whitchurch, SY13 2NF, UK